Supporting the development of shared understanding in distributed design teams

Publication: Research - peer-reviewJournal article – Annual report year: 2017

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Distributed teams are an increasingly common feature of engineeringdesign work. One key factor in the success of these teams isthe development of short- and longer-term shared understanding.A lack of shared understanding has been recognized as a significantchallenge, particularly in the context of globally distributed engineeringactivities. A major antecedent for shared understanding isquestion asking and feedback. Building on question-asking theorythis work uses a quasi-experimental study to test the impact of questioningsupport on homogeneous and heterogeneous teams. Theresults show significant improvement in shared understanding forboth team types (27% improvement for heterogeneous and 16%for homogeneous), as well as substantial differences in how thisimprovement is perceived. This extends theoretical insight on thedevelopment of shared understanding and contributes one of fewempirical studies directly comparing homogeneous and heterogeneousteams in the engineering design context. This has implicationsfor how distributed teams can be more effectively supportedin practice, as well as how shared understanding can be facilitated inengineering design.
Original languageEnglish
JournalJournal of Engineering Design
Volume28
Issue number3
Pages (from-to)147-170
ISSN0954-4828
DOIs
StatePublished - 2017
CitationsWeb of Science® Times Cited: 0

    Keywords

  • Distributed design, Communication, Planning, Teamwork, Design studies
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