Strategies for Designing and Developing Services for Manufacturing Firms

Publication: Research - peer-reviewJournal article – Annual report year: 2010

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Product/service-systems (PSS) are in effect an approach to designing integrated products and services with a focus on both customer- and product life cycleactivities . Literature offers a range of service-oriented design strategies from product-oriented DfX approaches to more customer-oriented approaches such as integrated solutions and service design. These design strategies are mapped out in relation to how applicable they are to different types of services. Case studies from two industrial companies are used to confront the existing literature in order to improve understanding of how manufacturing companies may align their product and service development activities with their business strategies.
Original languageEnglish
JournalC I R P - Journal of Manufacturing Science and Technology
Publication date2010
Volume3
Journal number2
Pages90-97
ISSN1755-5817
DOIs
StatePublished
CitationsWeb of Science® Times Cited: No match on DOI

Keywords

  • Service design, Design for X, Product/service-systems, Product life cycle design, PSS, Product life, Innovation, Design, Engineering design
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