Operational workforce planning for check-in counters at airports

Publication: Research - peer-reviewJournal article – Annual report year: 2010

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This paper addresses operation models for workforce planning for check-in systems at airports. We characterize different tasks of the hierarchical workforce planning problem with time-dependent demand. A binary linear programming formulation is developed for the fortnightly tour scheduling problem with flexible employee contracts. This binary programming model is solved for optimality by CPLEX for real-world demand scenarios with different workforce sizes. The numerical study analyzes the impact of the degree of flexibility and economies of scale. The model formulation is extended to generate convenient tours with regard to employee preferences
Original languageEnglish
JournalTransportation Review. Part E: Logistics and Transportation Review
Volume46
Pages (from-to)414-425
ISSN1366-5545
DOIs
StatePublished - 2010
Peer-reviewedYes
CitationsWeb of Science® Times Cited: 11

Keywords

  • Staff scheduling, Mixed integer programming, Airport operations management, Tour scheduling.
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