Management-By-Objectives in Healthcare
Publication: Research › Ph.d. thesis – Annual report year: 2011
Concurrent to the hasty development within the medical, technological and organizational
areas of healthcare, new initiatives are continuously implemented to improve quality of
delivered care. To evaluate the effect of these initiatives, the application of performance
measurement has become common practice for modern healthcare organizations. During
the last decade, vast amounts of quality indicators, accreditation audits, satisfaction
surveys etc. have become an integrated part of healthcare professionals' daily work. Most
of these measurement structures are well documented and well executed; collectively,
however, they pose a significant drawback. The vast selection of self-contained initiatives
limits the overview for decision makers and imposes an escalating administrative burden
on operational staff members. Contrary to the initial objective, the expanding
informational burden limits the overview and transparency for healthcare decision
makers; as a result, well-documented initiatives fail to become integrated support in
operational decision-making processes.
This research work has thus striven to design a holistic Management-By-Objectives
framework that can enable managers and operational personnel to assess performance in
relation to the organizational expectations. The work concludes that by integrating all
meaningful indicators into a “Performance Account”, an overview is established without
losing the strength of detailed measures. The design of the Performance Account signifies
that managers are able to incorporate those indicators they find useful in their
department, and thus secure sufficient informational support for the department's
decision-making processes. The Performance Account thereby eases the identification of
areas suited for corrective actions, and provides the decision maker with a reliable
informational foundation. The account has merits in a hectic environment, where the
administrative burden consumes important time from the clinical work.
The dissertation is composed of five scientific articles, together with a synopsis describing
the most vital contributions and conclusions. Two articles have been presented at
international scientific conferences, and three articles have been submitted to scientific
journals. The papers present the development of the research study and successively
describe the proposals. The synopsis describes in detail the scientific approach that has
guided the study.
| Original language | English |
|---|---|
| Publication date | Sep 2011 |
| Place of publication | Kgs. Lyngby |
|---|---|
| Publisher | DTU Management |
| Number of pages | 113 |
| ISBN (print) | 978-87-92706-07-2 |
| State | Published |
| Name | PhD thesis |
|---|---|
| Number | 3.2011 |
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