Healthcare performance data turned into decision support

Publication: Research - peer-reviewArticle in proceedings – Annual report year: 2012

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This paper has focused on identifying the determinants having direct impact on levels of employee absence in a healthcare organization seen from a practical viewpoint. Exploiting the acquired knowledge, a management framework is proposed giving hospital managers an overview of the determinant’s respective levels. The data foundation consists of employee satisfaction surveys exclusively, stemming from two Danish public hospitals. The framework comprises of four major clustered factors being 1) general satisfaction, 2) fairness, 3) reliance, and 4) cooperation; the last three covered by the term social capital. Use of the framework enables potentially greater impact of future initiatives.
Original languageEnglish
Title of host publicationProceedings of the 4th World Production and Operations Management Conference
Number of pages10
Publication date2012
PagesHEA25
StatePublished

Conference

Conference4th World Production and Operations Management Conference
CountryNetherlands
CityAmsterdam
Period01/07/1205/07/12

Bibliographical note

Proceedings of the 4th World Production and Operations Management Conference, July 1-5, 2012, Amsterdam, The Netherlands, paper-id HEA25, pp. 1-10

Keywords

  • Key Performance Indicators, Sickness absence, Performance measurement
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