From product to service orientation in the maritime equipment industry: a case study

Publication: Research - peer-reviewArticle in proceedings – Annual report year: 2008

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In the shipping industry, operational performance of ships and their equipment is crucial to business. Suppliers of machinery and equipment are aware of this situation and see business development potential in setting up service systems that are dedicated to ensuring the performance of their products in operation. In this paper we present a case study of a shipping equipment manufacturer that is currently shifting business focus from manufacturing towards services delivery. Using a modelling scheme to differentiate and categorise different development tasks within the frame of business development towards service oriented business, the case delivers insights into the broader context and product related parameters influencing the options and requirements for service system development.
Original languageEnglish
Title of host publicationManufacturing Systems and Technologies for the new Frontier : The 41st CIRP Conference on Manufacturing Systems
EditorsMamoru Mitsuishi, Kanji Ueda, Fumihiko Kimura
Number of pages572
Place of PublicationLondon
Publication date2008
ISBN (print)978-1-84800-266-1
StatePublished - 2008
EventThe 41st CIRP Conference on Manufacturing Systems : Manufacturing Systems and Technologies for the new Frontier - University of Tokyo, Tokyo


ConferenceThe 41st CIRP Conference on Manufacturing Systems : Manufacturing Systems and Technologies for the new Frontier
CityUniversity of Tokyo, Tokyo
Period01/01/2008 → …
CitationsWeb of Science® Times Cited: No match on DOI


  • Case Study, Service Design, Product Service System, PSS, Product life, Communities, Competencies, Design, Ecodesign, Environment, Industry implementation, Product development, Requirements, Tools
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ID: 3294181