Assessing Organizational Capabilities : Reviewing and Guiding the Development of Maturity Grids

Publication: Research - peer-reviewJournal article – Annual report year: 2011

Standard

Assessing Organizational Capabilities : Reviewing and Guiding the Development of Maturity Grids. / Maier, Anja; Moultrie, James; Clarkson, P John.

In: I E E E Transactions on Engineering Management, Vol. 59, No. 1, 2012, p. 138-159.

Publication: Research - peer-reviewJournal article – Annual report year: 2011

Harvard

APA

CBE

MLA

Vancouver

Author

Maier, Anja; Moultrie, James; Clarkson, P John / Assessing Organizational Capabilities : Reviewing and Guiding the Development of Maturity Grids.

In: I E E E Transactions on Engineering Management, Vol. 59, No. 1, 2012, p. 138-159.

Publication: Research - peer-reviewJournal article – Annual report year: 2011

Bibtex

@article{2c245ff332d4462c82eb11f27f7b69ce,
title = "Assessing Organizational Capabilities",
publisher = "I E E E",
author = "Anja Maier and James Moultrie and Clarkson, {P John}",
year = "2012",
doi = "10.1109/TEM.2010.2077289",
volume = "59",
number = "1",
pages = "138--159",
journal = "I E E E Transactions on Engineering Management",
issn = "0018-9391",

}

RIS

TY - JOUR

T1 - Assessing Organizational Capabilities

T2 - Reviewing and Guiding the Development of Maturity Grids

A1 - Maier,Anja

A1 - Moultrie,James

A1 - Clarkson,P John

AU - Maier,Anja

AU - Moultrie,James

AU - Clarkson,P John

PB - I E E E

PY - 2012

Y1 - 2012

N2 - Managing and improving organizational capabilities is a significant and complex issue for many companies. To support management and enable improvement, performance assessments are commonly used. One way of assessing organizational capabilities is by means of maturity grids. Whilst maturity grids may share a common structure, their content differs and very often they are developed anew. This paper presents both a reference point and guidance for developing maturity grids. This is achieved by reviewing existing maturity grids and by suggesting a roadmap for their development. The review of more than twenty maturity grids places particular emphasis on embedded assumptions about organizational change in the formulation of the maturity ratings. The suggested roadmap encompasses four phases: planning, development, evaluation and maintenance. Each phase discusses a number of decision points for development, such as the selection of process areas, maturity levels and the delivery mechanism. An example demonstrating the roadmap’s implementation in industrial practice is provided. The roadmap can also be used to evaluate existing approaches. In concluding the paper, implications for management practice and research are presented.

AB - Managing and improving organizational capabilities is a significant and complex issue for many companies. To support management and enable improvement, performance assessments are commonly used. One way of assessing organizational capabilities is by means of maturity grids. Whilst maturity grids may share a common structure, their content differs and very often they are developed anew. This paper presents both a reference point and guidance for developing maturity grids. This is achieved by reviewing existing maturity grids and by suggesting a roadmap for their development. The review of more than twenty maturity grids places particular emphasis on embedded assumptions about organizational change in the formulation of the maturity ratings. The suggested roadmap encompasses four phases: planning, development, evaluation and maintenance. Each phase discusses a number of decision points for development, such as the selection of process areas, maturity levels and the delivery mechanism. An example demonstrating the roadmap’s implementation in industrial practice is provided. The roadmap can also be used to evaluate existing approaches. In concluding the paper, implications for management practice and research are presented.

KW - design science

KW - interface management

KW - project management

KW - organizational change

KW - maturity grid

KW - Communication

KW - maturity matrix

KW - organizational capabilities

KW - process improvement

KW - maturity model

KW - quality management

KW - new product development

KW - performance assessment

U2 - 10.1109/TEM.2010.2077289

DO - 10.1109/TEM.2010.2077289

JO - I E E E Transactions on Engineering Management

JF - I E E E Transactions on Engineering Management

SN - 0018-9391

IS - 1

VL - 59

SP - 138

EP - 159

ER -