The objective was to develop and test simulation methods and tools as a means in user driven innovation. The case was a hospital outpatient clinic that was going to move into a new building within 4-5 years. The research team planned and facilitated a number of design and simulation workshops with a user group including two medical doctors, two nurses, and a secretary.
The results included a new cost-effective method of scenario-based tabletop simulation, which successfully promoted innovation and improvement of health care systems.
In the case the user group succeeded in developing an innovative concept of the future outpatient clinic in terms of spatial layout, work organization, knowledge sharing, technology, and finance.